Refund policy

At SHURWAT, customer satisfaction is important to us. Please read our return and exchange policy carefully before placing an order.

Return & Exchange Time

Customers can request a return or exchange within 3 days after receiving the order.

Eligible Reasons for Exchange

Products can only be exchanged in the following cases:

Wrong size received
Wrong color received
Defective or damaged product
Incorrect item sent by our team
Non-Eligible Reasons

Products will not be returned or exchanged if:

The product has been used, damaged, washed, or changed by the customer
The customer shows inappropriate or non-serious behavior
The customer damages the product after receiving it
The issue is caused by customer mishandling

In these situations, SHURWAT will not accept any return or exchange request.

If the Mistake Is From Our Side

If the issue is caused by our mistake, such as a defective item or wrong product, we will:

Exchange or return the product
Pay all delivery and shipping charges
If the Customer Changes Their Mind

If a customer wants to change:

Size
Color
Product variation

due to personal preference or change of mind, the customer will be responsible for:

Return delivery charges
New shipment charges
Customer Support Policy

All return and exchange requests must be made through our customer support team by message only.

📧 Email: shurwat6@gmail.com

📞 Support Number: 03302073747

Please note:

We do not handle return or exchange requests through calls.
Customers should contact us respectfully and provide proper order details for quick assistance.

Thank you for shopping with SHURWAT — where every product is made with emotion, creativity, and care